FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

Q1: What is your warranty for machinery?

A1: Our warranty is 12 months , with whole life service.

Q2: How is your after-sale service?

A2: Our engineers provide free training of machine installation,operation and maintenance.

Some easy-damaged parts and a toolbox are sent with  machine for free.We provide free parts and service within 1 year warranty, and you can buy the machine parts from us at very low price after expiry of warranty date.

We provide after-sale service for our customers forever by call,email and video,and send our engineers to on-site service as you requested.

Q3: Are you a manufacturer or a trading company?

A3:We are a manufacturer.

Q4: What is your minimum order quantity(MOQ)?

A4: 1set,more preferential treatment for buying more than 1 set.

Q5: What is your delivery time?

A5: For single machine ,normally within 20 days.

Q6: What is your payment term?

A6: 30% T/T  in advance as down payment , 70% balance paid before shipping or irrevocable L/C at sight.

Q7: Can you arrange factory inspection and commissioning?

A6: Yes, we can .

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